Step 19 of 20

SOP-OM-19 · Shipment

Scope

Scope: Covers the end-to-end Shipment process, including shipment readiness, forwarder booking, freight and Container Freight Station (CFS) follow-up, document control, CRM updates, shipment handover, invoicing, and payment follow-up.

Purpose: Ensures orders are shipped on time with accurate documentation, system records, required approvals, and financial processes completed in line with customer and SpringNE requirements.

Owner: DMR owns and coordinates the Shipment process, with PMR responsible for operational shipment follow-up and ST responsible for post-shipment SAP, CRM, and customer finance documentation activities.

Applies to: Applies to PMR and ST working on Production Processes within Order Management.

Related guidelines

• GL-OM-07 3rd Party & DC Inspections
• GL-OM-09 Cancellations & Liabilities

Process

1. PMR — Ensure suppliers do the forwarder bookings on time

2. PMR — Follow up the freight process and transport organisation

3. PMR — Follow up the checks carried out at the CFS by the customer or by companies nominated by the customer (See GL-OM-07 3rd Party & DC Inspections — R1) (See GL-OM-09 Cancellations & Liabilities — R3)

4. PMR — Check the shipment documents once supplier sends

   • The most critical point on the documents is the price on the invoice.

5. PMR — Upload the shipment documents in 24h

6. PMR — Complete shipment, amendment and creation updates in CRM by Friday, ahead of the Monday meeting and reports

7. PMR — Report the delays to the line manager with supporting data

8. PMR — Share short-shipment approvals from customers in advance with the shipments team via email. Share this email with finance teams once required (See GL-OM-09 Cancellations & Liabilities — R2)

9. PMR — Follow up the handover process

10. PMR — Follow up the invoicing process

11. PMR — Follow up the payments

12. PMR — When the PO is shipped, MR saves all factory documents to the CRM folder and updates the CRM PO

13. ST — CRM sends an automatic e-mail to ST when the PO status is changed to 'Shipped'

14. ST — ST completes MIRO & Billing in SAP, saves the SNE documents to the CRM folder and sends the documents to the customer's finance team

Workflow

PMR — Ensure suppliers do the forwarder bookings on time

PMR — Follow up the freight process and transport organisation

PMR — Follow up the checks carried out at the CFS by the customer or by companies nominated by the customer

PMR — Check the shipment documents once supplier sends

PMR — Upload the shipment documents in 24h

Tutorial

This training video supports the Shipment process. It does not replace the numbered steps.

Loading training video…

Loading video…

Exam

Exam for the Shipment process. Take it after you finish the process article, including the tutorial video.

Pass mark	Expected duration	Attempts
80%	About 10 minutes	1 (one attempt per person)

Pass mark 80%. 10 single-choice questions, one point each.

Your name and score are recorded and count towards the leaderboard. You have one attempt, so finish the article and the tutorial before you start.

Locked

Watch the tutorial video above to 100% to unlock the exam. The questions appear here once your progress is complete.

Changelog

Changelog

Date	Changed by	What changed
2026-10-12	Order Management	Spelled out CFS (Container Freight Station).
2026-10-12	Order Management	Training video added and exam published.
2026-09-30	Order Management	Added guideline references.
2026-09-15	Order Management	Added related process references.
2026-09-11	Order Management	Article Added