Supplier Performance Management

Scope

Scope: Every approved SpringNE supplier, from its first order onward. This is Gate 5 of five in supplier onboarding.

Purpose: Gate 5 keeps approved suppliers performing to SpringNE's standards. Sourcing tracks each supplier against a fixed set of Key Performance Indicators and uses corrective action plans to fix issues. When a major issue cannot be fixed, sourcing starts onboarding an alternative supplier.

Owner: Sourcing.

Applies to: The sourcing team, with quality, technical, compliance, and buying teams supplying performance data and management accountable.

Process

1. Sourcing — Track the supplier KPIs. Measure every approved supplier against these Key Performance Indicators (KPI).

   • On Time In Full (OTIF)
   • Quality performance
   • Development performance
   • CAP closure rate
   • Responsiveness
   • Commercial competitiveness
   • Customer complaints
   • Capacity utilisation

2. Sourcing — Raise a Corrective Action Plan for performance issues. Record each finding, root cause, corrective action, owner, target date, evidence, verification, and closure date.

3. Sourcing — Escalate major issues to management. Escalate when a major issue cannot be resolved through the Corrective Action Plan.

4. Sourcing — Start onboarding an alternative supplier. If a major issue still cannot be resolved, begin a new Initial Sourcing Assessment for a replacement supplier.

Workflow

Sourcing — Track the supplier KPIs

Sourcing — Raise a Corrective Action Plan for performance issues

Sourcing — Escalate major issues to management

Sourcing — Start onboarding an alternative supplier

Tutorial

This training video supports the Supplier Performance Management process. It does not replace the numbered steps.

Pending

Training video not linked yet

Admins will add a Microsoft Stream or SharePoint watch URL when the tutorial for Supplier Performance Management is ready.

Exam

Pass mark	Expected duration	Attempts
80%	Admin will provide this soon	Admin will provide this soon

Pending

The exam is not published yet. Admins will add it here when the assessment is ready.

Changelog

Changelog

Date	Changed by	What changed
2026-09-22	Sourcing Team	Article added from Supplier Onboarding Procedure v1.0, sections 8 and 11 (Gate 5).