Order Management · Step 9 of 20

SOP-OM-09 · Risk Assessment (RA) Meeting

Scope

Scope: Covers the identification, assessment, documentation, and mitigation of material, fit, construction, compliance, and production risks for confirmed styles before bulk production.

Purpose: Ensures key risks are identified, agreed, and documented with the relevant stakeholders before the style progresses to bulk production.

Owner: PMR owns and coordinates the RA Meeting, including scheduling, stakeholder alignment, report sharing, and follow-up of agreed actions.

Applies to: Applies to DMR, PMR, AM, GT, FT, TM, QA, Compliance, and relevant Factory Teams involved in the Pre-Production process for confirmed styles.

Related guidelines

• GL-OM-04 In-House Tests
• GL-OM-05 Product File Management

Process

1. Schedule the RA meeting. PMR books the session within one week of OC and invites every required role.

   • Hold the meeting before the second fit sample goes to the customer.
   • If the one-week window cannot be met, tell TM before the window closes and agree a new date.

2. Run the meeting with the identical sample. GT leads the technical review of material, fit, construction, and process risks.

   • Check that the designated attendees are present before you start. Attendees bring the documents for the style.
   • QA attendance is mandatory and may be online from the factory. QA attendance is not required for Repeat or Basic styles.
   • Factory representatives, the production manager, and the quality manager attend with the identical sample.
   • If a required attendee or the identical sample is missing, stop the meeting and escalate to TM. Do not review the style from photographs.

3. Record the results in CRM. GT, working with Merchandising, enters the notes and decisions in the CRM RA form straight after the meeting.

   • Save the CRM form before the report is shared.
   • Never leave the record in email alone. The CRM entry is GT's responsibility.
   • File the same notes in the customer product file. (See GL-OM-05 Product File Management)

4. Share the RA report. PMR downloads the completed report and emails it to the customer and to internal stakeholders. (See GL-OM-04 In-House Tests — R10)

   • Spring Hub Risk Assessment produces one report per model: a single page with the photo, numbered risks and additional tests.
   • Ask the customer to approve every deviation or risk the meeting identified.
   • If a risk changes the agreed product, email the customer before the style moves on.

5. Confirm the planned factory. GT and Compliance verify that the planned production site suits the style.

   • If the site is suitable, record the confirmation and release the style to pre-production.
   • If the site cannot be confirmed, stop the process and escalate to TM, who decides which site is used.

Workflow

Schedule the RA meeting

Run the meeting with the identical sample

Record the results in CRM

Share the RA report

Confirm the planned factory

Forms to be used

• Risk Assessment Form

Tutorial

This training video supports the Risk Assessment (RA) Meeting process. It does not replace the numbered steps.

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Exam

Pass mark	Expected duration	Attempts
80%	About 10 minutes	1 (one attempt per person)

Pass mark 80%. 10 single-choice questions, one point each.

Your name and score are recorded and count towards the leaderboard. You have one attempt, so finish the article and the tutorial before you start.

Locked

Watch the tutorial video above to 100% to unlock the exam. The questions appear here once your progress is complete.

Changelog

Changelog

Date	Changed by	What changed
2026-10-01	Technical Team	Exam moved from Microsoft Forms to this page; scores now count towards the leaderboard.
2026-09-30	Order Management	Added guideline references.
2026-09-21	Technical Team	Locked the exam until the tutorial video is watched in full.
2026-09-21	Technical Team	Added the Risk Assessment (RA) Meeting training video to the Tutorial section.
2026-09-21	Technical Team	Published the Risk Assessment (RA) Meeting exam and removed the duplicated exam block.
2026-09-17	Technical Team	Updated Risk Assessment Form to the direct SharePoint workbook link.
2026-09-16	Technical Team	Removed placeholder Forms to be used section until SharePoint links are published.
2026-09-14	Technical Team	Article Added