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SOP-OM-03 · Order Confirmation & Sign-Off

Kapsam

Kapsam: OC/PO doğrulamasından tedarikçi onayı, numune onayı, BOM tamamlama, CRM/SAP entegrasyonu ve maliyet/marj onayına kadar uçtan uca sipariş onayı ve sign-off sürecini kapsar.

Amaç: Müşteri siparişlerinin üretim ve sonraki süreçlere geçmeden önce doğru şekilde incelenmesini, onaylanmasını ve kaydedilmesini sağlar.

Sorumlu: DMR, gerekli fonksiyonlar arası faaliyetler ve onaylar dahil Order Confirmation & Sign-Off sürecinin sahibi ve koordinatörüdür.

Kapsadığı roller: CRM ve SAP üzerinde Order Management ve Pre-Production faaliyetlerinde yer alan DMR, MR, Quality, Finance, CEO/CFO ve ilgili tedarikçi/fabrikalar için geçerlidir.

İlgili yönergeler

• GL-OM-01 CP Management
• GL-OM-05 Product File Management

Süreç

1. DMR — Receive OC form from customer which may have different names depending on the client

   • The OC date must be recorded as the date on which both parties confirmed the order with the correct details, not the date the customer sent the form.
   • Orders must not be confirmed without a buyer-approved sample.
   • Orders must not be confirmed if physical copy of buyer approved buying sample is unavailable.
   • Orders must not be confirmed based solely on CADs.

2. DMR — Check Correct Date, Price, Lead time and all other details

   • If all information is correct continue to CRM Entry.

   • If all information is not correct ask amendment or do the amendment yourself.

   • This process repeats until correct OC receive.

   • OC forms must be completed and returned within 24 hours of receipt from the customer.

3. DMR — Upload OC form into CRM PDF/Excel etc

   • The OC date is the date both parties agreed on not the OC form received date.
   • If all information is correct and agreed upon, the order can proceed with OC forms before receiving actual Pos.
   • All confirmed orders must be entered in CRM within 2 working days (an order confirmed by buyer, factory and SpringNE counts as a confirmed order; there is no need to wait for the official order).
   • All official orders must be entered in SAP within 5 working days of receipt.

4. DMR — Set Order Status as 'Projection'

5. DMR — Check Correct Date, Price, Lead time and all other details and send OC Form to vendor

6. DMR — Share the Vendor, Customer, Quantity, Designer, Colour information via Teams in Product Review Channel

7. DMR — Agree with customer on master fabric reference at PO receive step and give all further base, bulk fabric approvals with this master sample

8. DMR — Follow up official PO to be received in 5 working days either by email in PDF, Excel etc. or download from customer systems

9. DMR — Check Date, Price, Quantity, Packing Details, Factory information on PO against OC (Bkz. GL-OM-01 CP Management — R2)

   • If all information is correct continue to CRM Entry.

   • If all information is not correct ask customer to amend.

   • This process repeats until correct PO receive.

   • Base fabric data sheet and test results should be reviewed and checked in advance to confirm the PO with vendor.

   • POs requiring correction (price, delivery date, etc.) must be formally amended within 2 working days.

10. DMR — Download, convert to word, edit and convert edited word to PDF for Vendor view

11. DMR — Upload Customer PO to Order > Documents in CRM (Bkz. GL-OM-05 Product File Management — R1)

    • Some customers send POs directly to vendor.

12. DMR — Upload Vendor PO to Product > Documents in CRM

13. DMR — Set order status to 'Open'

14. DMR — The system then automatically sends the SAP PO to vendors

15. DMR — Check that the order information has been transferred correctly to SAP within the scope of the CRM-SAP integration

16. DMR — Go to BOM Page in CRM and fill the fabric or yarn details, Print and/or component information, from fabric/yarn spec as sub-component

    • If this step is skipped, purchase orders remain as Projection in the CRM, which will delay both finance and quality control processing.

17. DMR — If the gross margin is equal to or above 5%, the costing can be approved automatically in SAP CS; no Director approval is required

18. DMR — If the gross margin is below 5%, the costing is sent by e-mail to the CEO for approval

19. DMR — If the gross margin is negative, the costing can only be approved by the Group CEO or CFO

İş akışı

DMR — Receive OC form from customer which may have different names depending on the client

DMR — Check Correct Date, Price, Lead time and all other details

DMR — Upload OC form into CRM PDF/Excel etc

DMR — Set Order Status as 'Projection'

DMR — Check Correct Date, Price, Lead time and all other details and send OC Form to vendor

Eğitim

Bu eğitim videosu Order Confirmation & Sign-Off sürecini destekler; adımların yerine geçmez.

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Sınav

Order Confirmation & Sign-Off süreci için sınav. Süreç makalesini — eğitim videosu dahil — tamamladıktan sonra bu sınavı çözün.

Geçme notu	Beklenen süre	Deneme sayısı
80%	Yaklaşık 10 dakika	1 (kişi başına tek deneme)

Geçme notu %80. 10 adet tek seçenekli soru, her biri 1 puan. Sınav İngilizcedir.

Adınız ve puanınız kaydedilir ve liderlik tablosuna eklenir. Yalnızca bir deneme hakkınız vardır; başlamadan önce makaleyi ve eğitim videosunu bitirin.

Kilitli

Sınava başlamak için yukarıdaki eğitim videosunu %100 izleyin. İlerleme tamamlandığında sorular burada görünür.

Değişiklik günlüğü

Değişiklik günlüğü

Tarih	Değiştiren	Değişiklik
2026-10-01	Order Management	Sınav Microsoft Forms'tan bu sayfaya taşındı; puanlar artık liderlik tablosuna ekleniyor.
2026-09-30	Order Management	Yönerge referansları eklendi.
2026-09-21	Order Management	Order Confirmation & Sign-Off sınavı yayımlandı ve eğitim videosuna bağlandı.
2026-09-15	Order Management	İlgili süreç referansları eklendi.
2026-09-11	Order Management	Article Added